Our hours of operation are Monday through Friday 9am-5pm EST. For quicker service, please email us first at firstname.lastname@example.org and we will get back to you within 24-48 hours.
If you have ordered something in error or in the wrong size or color, and would like to adjust the order, you have up to 2 hours to contact us via email and let us know that you would like to change, adjust or cancel your order. For our Designer Laundry™ collection you have up to 24 hours to change the order.
The following online return policy is as follows;
Final Sales: Final sale items are items that cannot be returned or exchanged nor will we issue credits or refunds. (As these items become available in the future)
Non-Returnable Items Will Be;
Hair Accessories (Including hats)
Undergarment/Intimates, swimwear and bodysuits
Any sale items
Shoes (shoes are final sale)
For all other items to qualify for an exchange, credit or refund, the merchandise must be returned unworn, unaltered with tags intact and must accompany original order form. **Returns are accepted within 14 days from the delivery date (the date you receive your package). Original shipping charges are non-refundable. At this time pre-paid return labels are not available. Proof of purchase is required on all returns. In some cases we may ask for a photo to better understand the problem and serve you more efficiently.
We encourage you to ship your package using trackable shipping methods and insurance protection, as we are not responsible for packages we do not ship.
Once we have received your return and it has been processed, we will send you an email. Please allow adequate time from the time we receive your package for it to be processed. Standard processing time will be between 7-14 business days.
If you happen to return an item back to Poshology after the allotted 14 day timeframe, the item will unfortunately be mailed back to you.
If an item arrives to you damaged, please let us know within seven days, and we will ship a replacement item to you. You will be required to send photos of any damaged item or items and packages. This also helps us improve our shipping for our customers.
Package your items carefully; with each item in condition you received it and with all labels attached. Poshology reserves the right not to accept returns sent back before resolving the issue.
RETURN OF PERSONAL CARE & COSMETICS
Due to the nature of Poshology artisan products, we are unable to accept returns on these products. If there is an issue with your product(s) or you are not completely satisfied, we will be happy to work on a resolution with you. If the product has any defects please contact us. All of our personal care products are made in small batches and some are 100% natural and therefore could be different consistencies and color variations.
We accept Visa, Mastercard, American Express and Discover and PayPal currently.
***No personal checks or money orders accepted. All prices on Poshology are listed in USD.
Orders are shipped Monday-Friday only. Orders are shipped within 24 hours from your order date. Orders placed on the weekend and holidays will be processed and shipped on the next business day. *We currently do not offer international shipping as of yet.
***We offer free ground shipping on orders over $75.00***
Shipping Restrictions: We cannot ship to P.O. Boxes, APO, and, FPO Addresses. Orders addressed this way will not be processed and not accepted in the shipping field during checkout. Due to the nature of some of our products poshology.co is not responsible for products affected by warm or cold weather climate (i.e. Body Butters, fragrance, Body Scrubs, Solid Moisturizers, lip balms and cosmetics) and as such will not be replaced by Poshology however if you have a question in regards to this please feel free to email us.
Non-Ship Holiday Schedule (meaning orders will not be shipped on these holidays);
New Years Eve
New Years Day
For any questions or concerns, please email customer service at email@example.com
We operate from Monday through Friday 9am-5pm EST and will respond within 48 hours. Please know that we value each and every one of our customers and appreciate your business very much and therefore we will do our utmost to offer a high level of customer service. If you would like to leave feedback or suggestions for us, please do not hesitate to contact us!
Poshology is a certified Level 1 Payment Card Industry Data Security Standard compliant online store
and secured by Shopify.