Unfortunately not at this time but we are working on it so check back periodically!
No we do not delivery to P.O. addresses under any circumstances.
We try our best to process your order as soon as possible but it could take 2-3 business days to be processed and shipped. Please Read Below: If orders are placed during the holidays, it can take anywhere from 4-5 business days to be processed and shipped depending on the volume of orders. You will always receive an email notification with your tracking number once your order is shipped.
We offer free standard shipping on all orders over $75.00.
Product
We always aim to make sure our customers love our products, but if you do need to return an order and if falls under our return policies, we’re happy to help. Please check the customer care/returns page here.
We will do our best but sometimes it may depend on the item, however in that case we will put a notation on the item as to if it is a limited edition item, has been discontinued or whether it will be re-stocked.
Each category of products differs but we do print the back of our labels with the recommended use time symbol. It is the little powder box logo with the cap lifted and on that you will see a number, which is the recommended time you should use the product by. We also recommend that you store your body care products in cool dry areas and not in direct sunlight for better shelf life.
Orders
Presently, all orders are made online website via your computer or mobile device. www.pohology.co
Yes it is, we understand the importance of your personal information and it is secure and protected. We use Secure Socket Layer (SSL) protocol to encrypt all sensitive information. Once your order has been processed, we are only able to view the last 4 digits of your card number only and your information will never be compromised.
Final sales apply to shoes, swimwear, hats, facemasks, bodysuits, accessories, cosmetics, skincare, lashes, body care and fragrance. All sales items are also considered final sale.
Unfortunately no, Reason being is because we ship out your order promptly once it is placed so it is virtually impossible to cancel because once your order is placed it is immediately processed.
You can email us anytime you’d like, even if you just want to say hi! We are available to assist you and answer questions via email Monday-Friday 9am-5pm EST. Please allow up to 48 hours for a response. With the exception of weekends. If you need to email us in regards to an order please be as specific as possible and include your order number (if applicable), your name that you used to place the order.
You can find everything you need to better serve your shipping and return questions on our customer care page.
Unfortunately not, but we will be happy to accept a return as long as it meets our return policy.
We try our best to process your order as soon as possible but it could take 2-3 business days to be processed and shipped. Please Read Below: If orders are placed during the holidays, it can take anywhere from 4-5 business days to be processed and shipped depending on the volume of orders. You will always receive an email notification with your tracking number once your order is shipped.
No you are not required to register but it is highly recommended. Registering helps us to better serve you should you need any type of assistance.
SugarLuxe FAQs
Unfortunately not currently, however custom orders is something we are looking to do in the near future, so please check back!
If stored properly in a cool and dry place and away from direct heat or sunlight, our candies can have a good shelf life of 2-4 months.
Each product will state the ingredients and the product page will also state whether they were made along with other possible food allergens such as nuts etc;
Candy is considered perishable items so unfortunately we cannot accept returns. All candy products are considered final sale.
We ship year round but during warmer months we will always ship your order either insulated, with cold packs or both.
We don’t recommend that you refrigerate or freeze our candy at anytime. Doing this could alter the taste, textures and flavoring of the candy.
You can contact us through our contact page or email us at hello@poshology.co. We will be happy to assist you!